Outsourced IT Support

You need to focus on your business, not IT issues. TekDoc provides an entire IT department’s worth of support and engineering expertise for a monthly fee that’s less than the cost of an in-house employee.

Outsourced IT Support –
What’s That?

With TekDoc’s managed, outsourced IT support, your computers, network, servers and other tech systems are monitored proactively and updated 24/7/365. We identify, address and resolve IT issues before they ever become a problem that impacts your business. If a problem does pop-up that we can’t handle remotely, our friendly, knowledgeable technicians show up with insight into what’s going on and how to quickly resolve it. The idea is to keep things running smoothly and minimize the possibility of downtime.

Here’s what we offer in our all-inclusive managed services…

Server and Network Management

You rely on the availability of your server and network to get things done. We minimize downtime to improve your productivity and make it easier for you to service customers.

Remote and Onsite Support

With just an Internet connection, our engineers proactively monitor and maintain your vital IT systems. If something does go wrong, we travel to you and get everything taken care of as quickly as possible.

Virtual CIO Services

Need advice on technology issues? Looking to make a strategic business change that might impact your technological needs? The experts at TekDoc are here to be your vCIO – but without the cost of hiring one.

24-Hour Help Desk Support

With our help desk support, you get on-demand access to technology expertise delivered by a real person. Our team is monitoring your system 24/7/365. Live support is available 7 a.m. to 10 p.m. EST to help with troubleshooting, remote issues and more.

Email Services

If you’re like most organizations, a bulk of your communication is done by email. The team at TekDoc works hard to minimize email server downtime so you can conduct business with total confidence.

Break the Old “Break-Fix” Cycle

Traditionally, growing businesses treated IT like calling a plumber or electrician – they only called them when something’s broken. Somebody would come out, troubleshoot the problem and send you a (usually hefty) bill for the time spent resolving the issue. The emphasis is on reacting to problems – but in today’s business environment, by the time you are aware of a problem, it’s already too late.

Unlike the old “break-fix” model, we take a more proactive approach. The idea is to keep on top of your IT situation so that you rarely – if ever – have to worry about losing productivity or not being able to service customers. There’s no need to call us because we’ve proactively resolved any issue that comes up. And if we need to make an onsite visit, we handle it as efficiently and professionally as possible, so we can both get back to work.

Let's Talk

Outsource or Upsource We’re Here to Help

Whether you’re a smaller business with no IT person or a medium-sized business with an IT team that is a bit overwhelmed, TekDoc is here to help. Our team of friendly, knowledgeable technicians becomes an extension of your organization – lightening your workload by taking care of routine maintenance, monitoring your systems for vulnerabilities and troubleshooting issues as they arise. Plus, we do all this at an affordable rate with no surprise fees.

  • You pay a fixed monthly fee for us to keep everything running smoothly, no matter what.
  • There is no limit to the number of help desk or support hours you can use.
  • We do all of the proactive maintenance we can to minimize downtime.
  • You enjoy the peace of mind that comes with not having to worry about IT issues.
  • Our rates are affordable and usually cost less than hiring a full-time IT professional.
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