24/7 Monitoring & Support
Don’t let downtime get the better of you. TekDoc provides help desk monitoring 24/7/365 to resolve your tech issues quickly and reduce the risk of annoying downtime.
24/7 Monitoring That’s Actually 24/7
Threats and downtime aren’t restricted to your hours of operation — they occur without the courtesy of a warning and can cause a ton of damage. We understand that bugs, glitches and other technical errors occur at any moment, which is why our 24/7 help desk monitoring is truly 24/7. It doesn’t matter when threats occur, our proactive system logs incidents after hours to help locate gaps in your security. Call our experts 7 a.m. – 10 p.m. to quickly resolve your tech issues and prevent extended downtime.
See why 24/7 Support is important…
Provides Reliability
Your customers depend on you to provide goods or services during business hours. With 24/7 help desk monitoring, we’ll keep your organization running at peak performance to minimize downtime and build your credibility.
Tracks Incidents
Stop cyber threats with real-time monitoring. Our help desk experts monitor your systems to locate and prevent cyberattacks — then create a log listing for each instance to help you track threats and see progress.
Answers Questions
Don’t rely on Google to be your problem-solving system. Our 24/7 IT monitoring and support team responds to your most robust IT questions in simple-to-comprehend answers, then follows through to ensure you’re able to get back to work.
Lowers Costs
Waiting around for an expert to respond to your tech inquiry is not only detrimental to your ROI, it’s a frustrating mess. When you call our help desk between 7 a.m. and 10 p.m., you’ll instantly connect with an expert to get your questions answered quicker and save your bottom line.
How Does 24/7 Support Differ?
Would you make a stack of $350,000 and then light it on fire? Of course, not — that’s insane. Well, one hour of downtime is equivalent to $350,000 for the average business. With 24/7 help desk monitoring and support, your downtime is prevented or significantly diminished, saving you hundreds of thousands of dollars.
We know that every second of downtime is crucial — that’s why we monitor your systems in real-time to close gaps in your security and prevent breaches. The difference between our 24/7 monitoring support and our competitors help desk, is that you’ll never spend hours waiting to hear a response to your request. Instead, you’ll know that we’ve already fixed the problem, are working on the problem or are on our way to solve the problem onsite.